For all Small Appliance orders, customers will receive a tracking number from Australia Post.
For Large Appliances, our customer service team will call to arrange a suitable time for delivery, after your order has been placed. Orders being delivered by local carrier may not have tracking availability.
If you have purchased a product from us that is still within the manufacturer’s warranty period, the quickest way to get your product fixed is to contact our Smeg Service team. Once we receive your request we’ll get someone to come out to look at the product for you. Contact your local Smeg Service team using the contact details below.
NSW - 02 8667 4833 email@example.com VIC - Alantin Appliances (03) 9336 6100 QLD - Wood Enterprises (07) 3266 0444 WA - Metropolitan Appliance Service (08) 9330 1724 SA - Prestige Appliance Repair Centre (08) 8352 2022 Tas - Alderson Agencies (03) 6334 8166 ACT - DBS Appliance Service (02) 6297 2262 Mobile: 0409 618 919
About Smeg Service
We have 32 qualified technicians servicing Smeg appliances around the country. We are also one of the few companies which run apprenticeship schemes and mentor our new technicians in all areas of service. A Smeg technician will not only have experience, but will also be able to service the whole range of kitchen appliances including ovens, cooktops, rangehoods, refrigerators and dishwashers. When you call or email Smeg service, you'll get through to our in-house team who will be able to give you the best advice for your issue, or organise a service call.
If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email firstname.lastname@example.org with the subject 'Returns' and include your order number, name and the reason for the return.
Wewill provide you with instructions on how to return
When returned item is received and inspected, you will receive a confirmation email, with notification of the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
There are no returns for change of mind or customer purchase error (on clearance stock all sales are final)
We do not accept returns for change of mind, or customer purchase error (including, but not limited to making a wrong selection, incorrect customer measurements, unsuitable colour choice) on clearance stock. If for any reason the product is not working or has issues, we will arrange a service call (assuming the product is still under its standard manufacturer’s warranty). As mentioned above, all our products, even though they are clearance, still do all come with full manufacturer’s warranty.
Smeg products are covered by a warranty in addition to all rights available to you by statute.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
MAJOR DOMESTIC APPLIANCES:
All appliances from the Classic aesthetic range have a two year (24 months) Parts and Labour warranty.
All appliances including from the Dolce Stil Novo, Linea, Portofino, Victoria, FAB refrigeration and Diamond dishwasher collections, have a 5 year parts and labour warranty.
The conditions mentioned above are;
1. that the purchaser carefully follows all instructions packed with the product;
2. that the purchaser carefully follows the installation instructions provided and complies with the electrical wiring regulations, gas and/or plumbing codes;
3. that the purchaser carefully follows the instructions provided in the owner’s handbook relating to the proper use and care of the product and does not use the product for any purpose other than the Domestic, indoor use, for which it has been designed.
4. that the product was purchased and installed in Australia;
5. that this Warranty does not extend to;
a) Optional glass lids for hobs apart from claims which relate to mechanical or physical damage thereof at the date of purchase;
b) Light globes (with the exception of microwave oven globes);
c) Damage to ceramic glass caused by liquid or solid spillovers, lack of maintenance or impact. Please read the booklet explaining about liquids containing sugar;
d) Damage to the surface coatings caused by cleaning or maintenance using products not recommended by the owners handbook;
e) Defects caused by normal wear and tear, accident, negligence, alteration or misuse.
f) A product dismantled, repaired or serviced by any serviceperson other than an authorised employee or agent of Smeg Australia Pty Ltd;
g) The servicing of Freestanding Microwaves under this Warranty does not cover in home service and is limited to the appliance being taken to the nearest Service Agent.
h) The provision of service under this Warranty is limited by the boundary of the nearest agent’s area. Travelling cost incurred for service outside this area is not covered by this Warranty and will incur commercial cost to be paid by the customer regulated by the number of kilometres travelled beyond the service area.
For service, please contact your local Smeg Australia Pty Ltd office. If you are unable to establish the date of purchase, or if the fault is not covered by this Warranty, or if the product is found to be in working order, you will be required to bear service call charges.
For our Small Appliance range, the following warranty periods apply from the date of purchase:
Bench stand mixer - Domestic use (5 year replacement warranty, 10 year motor warranty)
Bench blender - Domestic use (2 year replacement warranty)
Coffee machine - Domestic use (2 year replacement warranty)
Coffee grinder - Domestic use (2 year replacement warranty)
Fully automatic coffee machine - Domestic use (3 month replacement warranty, 2 year repair warranty)
Hand blender - Domestic use (2 year replacement warranty)
Hand mixer - Domestic use (2 year replacement warranty)
Juicers - Domestic use (2 year replacement warranty)
Kettles - Domestic use (2 year replacement warranty)
Milk frother - Domestic use (2 year replacement warranty)
Toasters - Domestic use (2 year replacement warranty)